Have you ever run into problems with the Ufile software which the CVITP Helpline is unable to resolve?  In this article, we illustrate this with an example of such a problem.  Then we discuss the current procedure our CVITP coordinator suggests we follow when these kinds of problems arise.  We explain why we think the suggested procedure is not appropriate.  And we offer an alternative way of addressing such problems which we believe is more likely to lead to their resolution.