Category Archives: Connecting

Connecting CVITP and Poverty Reduction

The Evolution of the CVITP – 2024 Update

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What is happening to the CVITP over time?  The Canada Revenue Agency (CRA) has been publishing figures about the CVITP for some time.  But it only began offering a consistent view of what is happening across the country in 2022 when it started publishing figures from the previous year on the CVITP pages.  Even so, the CRA does not publish analyses of the data to show what has been happening over time.

I’ve been tracking the numbers since 2019.  Each year, I update the CRA’s figures to show how the CVITP is evolving.  With the recent release of the 2024 data, I have completed a review of the trends for the 2017-2024 period.  This information is now available as a series of four short articles with supporting data tables and charts plotting the data.  In these, I begin by looking at the results from delivering CVITP service.  I present and analyze the numbers for people assisted, returns filed and value generated for clients.  I then look at the infrastructure supporting CVITP service delivery.  I present and analyze the numbers for the recruitment of volunteers and host organizations.  Then I use two simple measures to examine volunteer and host organization productivity.  Finally, I extrapolate from these trends to what will likely happen in the 2025 season.  Read the summary of my findings as well as the full articles (with data and graphs).

Inequalities of Access to Free CVITP Services Across Canada – 2023 Update

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A recent article looked at disparities in access to free CVITP services between the provinces in the 2021 tax filing season.  This article updates the 2021 findings on inequalities of access to CVITP services across Canada for the 2023 tax filing season.  The results are disappointing but contain at least one surprise.  Read here to learn the results.

Why Ontario and BC Perform Poorly Compared to New Brunswick and PEI

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In a recent article on the CVITP participation rates of those living in poverty, we noted that “New Brunswick has the best participation rate, with 43.4% of the province’s poor receiving CVITP services.  At 17.4%, Ontario has the worst participation rate among the provinces, well below the rate for all the provinces combined (24.3%).”

The purpose of this article is to explore some of the reasons for these wide divergences.  To help find some of the reasons, we compare the two best performers, New Brunswick and Prince Edward Island (PEI), with the two weakest performers, Ontario and British Columbia (BC).

First, we dismiss a couple of reasons we think are not relevant.  Next, we analyze the Canada Revenue Agency (CRA) CVITP data for 2021 at the provincial level. Here we discover three important differences between these high and low performing provinces.  Then we look at the provincial level data in 2022 and 2023. We want to see if there have been changes since 2021 in these three areas which might significantly improve the CVITP participation rates of the poor performers relative to the strong performers.

Finally, we link these differences with the expected results of the CRA’s pilot grant program.  We argue that the developments in these areas prove the pilot did not achieve two and arguably three of its four expected results. (No CRA data has been made public which allows for an assessment of the fourth area.)

Read here about the three differences between the high and low performing provinces in 2021, how these differences evolved between 2021 and 2023, and why we believe they demonstrate that the CRA’s pilot grant program has been a disappointment.

CVITP Has Been Forgotten by National Advisory Council on Poverty

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Our work is based on the connection the federal government has drawn between poverty reduction and the CVITP in its 2018 Poverty Reduction Strategy.  Specifically, this strategy recognizes the important role the CVITP plays in providing access to the many federal (and provincial/territorial) benefits designed to reduce poverty.

Following the publication of the Strategy, the Poverty Reduction Act was adopted as law by Parliament in 2019.  Among other things, the Act requires the federal government to set up a National Advisory Council on Poverty.  To date, the Council has produced five annual reports (2020 – 2024).  Yet nowhere in these five reports is any mention made of the CVITP.  We find this surprising.

In its reports, the Council urges improved access to existing benefits.  Yet the Council never considers the role that the CVITP currently plays in facilitating access to those benefits, the challenges it faces in doing this and its weak performance in meeting these challenges.

Learn here why we think the Council should not remain silent on the only federal government initiative designed to help those living in poverty get the benefits to which they are entitled.  Read here what the Council should instead be doing.

Inequalities of Access to Free CVITP Services Across Canada

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There are great disparities in vulnerable Canadians’ access to CVITP services across Canada.  This shows up clearly in the different rates of participation in CVITP services between the provinces.

In this article, we look at the 2020 provincial poverty data Statistics Canada estimated using its Market Basket Measure or MBM.  (At that time, Statistics Canada had yet to establish a separate MBM for the territories.)  We compare this data with the CRA’s data on the number of CVITP clients served in each province during the 2021 tax filing season.  From this, we calculate the percentage of those living in poverty who were served by the CVITP.  (We use the generous assumption that all individuals served by the CVITP in 2021 were living in poverty in 2020.)  This gives us what we call CVITP participation rates by province.

These rates vary substantially between the provinces.  See here how your province ranks in comparison to the other provinces in providing CVITP services to those living in poverty.

What Should The CVITP Do About Any Problems With Ufile?

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Have you ever run into problems with the Ufile software which the CVITP Helpline is unable to resolve?  In this article, we illustrate this with an example of such a problem.  Then we discuss the current procedure our CVITP coordinator suggests we follow when these kinds of problems arise.  We explain why we think the suggested procedure is not appropriate.  And we offer an alternative way of addressing such problems which we believe is more likely to lead to their resolution.

The CVITP’s 2023 Coverage of the Impoverished in Canada

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In the 2022 tax season, the CVITP served only 28% of those living in poverty in 2021.  The poverty rate in Canada rose from 7.4% in 2021 to 9.9% in 2022.  What percentage of the 3,037,000 adults living in poverty in 2022 were served by the CVITP in the 2023 tax season?  Read this article to find out more.  Also learn about why we think the Canada Revenue Agency should be doing a lot more to expand the CVITP yet does not seem willing to do so.

The Evolution of the CVITP – 2023 Update

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Each year, we present and analyze the Canada Revenue Agency’s data to show how the CVITP is evolving.  Using the CRA’s 2023 data, we review the most recent trends in the numbers of people assisted and returns filed as well as in the value generated (results from CVITP service delivery), in the numbers of volunteers and host organizations recruited and retained (CVITP infrastructure supporting service delivery), and in measures of productivity for CVITP service delivery.  We also identify two positive and two negative factors which could affect CVITP productivity in the future.  Read the summary of our findings as well as the full articles (with data tables and graphs) on service delivery, infrastructure and productivity.

*Watch for a new feature that we will be publishing in the coming months on the Evolution of the CVITP!

Using Municipal Poverty Data to Better Target CVITP Service

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In a previous article, we argued that the CVITP is not serving enough of Canada’s poor.  In that article, we looked only at the national picture.  Under the most generous assumptions, we determined that the CVITP served at best only one in every five poor people in Canada.

In this article, we look briefly at 2020 provincial and territorial level data (the most recent year available) to establish CVITP coverage (again, using a very generous assumption).  Our estimates reconfirm that CVITP service to the poor remains surprisingly low across Canada (with the lower populated regions doing a comparatively better job).

Given the CVITP’s very limited delivery capacity, we believe that the best way to serve more of the poor is with better targeting.  But to do this effectively, host organizations need poverty data at the local level.  By this we mean both reaching out to specific groups to encourage them to use the service and greater selectivity in whom the service is provided to.

A new Statistics Canada website where poverty data for most Canadian municipalities can be found offers the CRA and host organizations the information needed to devise strategies to improve access to CVITP services for those who need it the most.  But we argue it is unclear whether either group has the will to make this happen.

How to Reduce the Number of Chronic Non-filers by Using the CVITP Better

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In the first article in this three-part series, we argued that while the number of current non-filers may not be as large as some popular estimates, the number is still very large and represents a serious drag on achieving the federal government’s poverty reduction objectives.   In the second article, we focused on recent non-filers, those who forget to file, file late, or skip one or two tax years.  Most importantly, these clients have a current mailing address on file with the CRA, enabling the CRA to communicate with them.  We looked at the non-filers benefits letter campaign and the forthcoming automatic filing pilot project to see how the CVITP could help to enhance the performance of these two initiatives.

In this third and final article, we look at the situation of chronic non-filers, those who have not filed for many years and make up the majority of estimated non-filers.  The CRA’s chief problem is that it does not have current mailing addresses for these clients.  Therefore, it has no way of communicating directly with them.  Yet this is the group the CRA should be trying to make progress in reaching if it is to substantially increase its coverage of poverty reducing benefits.

This article focuses on ways we think the CRA could also make use of the CVITP to target chronic non-filers.  To do so successfully, it will have to meet two pre-conditions.  First, it will have to become less reluctant to taking direct action in providing strategic direction and strong managerial support to the CVITP.  Second, it will have to change its vision for the CVITP from a free tax return preparation service to one that also includes helping low-income residents maintain their access to important poverty reducing benefits.

Assuming the CRA can meet these two conditions (and we acknowledge this is a big assumption), the article looks at ways it can better invest in its two partners to reach and effectively serve chronic non-filers.  With respect to community-based organizations that host CVITP clinics, we make suggestions to the CRA for changes to its funding formula, for providing data to improve client service and reporting on impact, and for assisting with coordination efforts.  We also have suggestions for the CRA regarding its other CVITP partner, volunteers; these cover their recruitment, training, supervision and support, and recognition and retention.

Finally, we close the article looking at how the CRA can better track its progress in contributing to the reduction of poverty through the CVITP by using more appropriate indicators than those it currently reports against.

How to Reduce the Number of Recent Non-filers by Using the CVITP Better

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In our first article in this series, we argued that while the number of current non-filers may not be as large as some popular estimates, the number is still very large and represents a serious drag on achieving the federal government’s poverty reduction objectives.  In this second and the next article, we show how the Canada Revenue Agency (CRA) could make better use of the CVITP to reduce the number of non-filers more effectively than its current efforts.

This second article deals with recent non-filers, those who forget to file, file late, or skip one or two tax years.  Most importantly, the CRA can still communicate with these clients as it has their current mailing addresses.

We focus on two initiatives.  The non-filers benefit letter campaign has been operating since 2016.  (We have previously reviewed this initiative here.)  We suggest providing letter recipients with the name, address and phone number of the closest CVITP host organization where they can get their returns done for free, and informing these organizations of the names and addresses of letter recipients who have been referred to them.  This may improve the rate at which letter recipients, most of whom are recent non-filers, respond.

The automatic filing of income tax and benefit returns will be experimented with starting next year.  (We recently reviewed this new initiative here.)  Some traditional CVITP clients may receive a pre-populated return from the CRA to review and send back, confirming the information contained in the return is complete and accurate.  Should they have any questions about their return or the process, some clients receiving such a return may not own a phone with which to call the CRA.  Others may not trust the CRA to provide clear answers to their questions.  Yet again others may not understand what is being asked of them.  To increase the success of this initiative, we recommend involving CVITP host organizations and their volunteers to help answer questions these clients may have.  While these clients are unlikely to be non-filers, if this initiative is successful, it will reduce the number of traditional CVITP clients thereby freeing up CVITP capacity to take on new clients, some of whom may not have filed a return in many years.

Neither of these initiatives is likely to substantially reduce the number of what we call chronic non-filers who make up the majority of non-filers.  The CRA’s chief problem is that it does not have current mailing addresses for these clients.  Therefore, it has no way of communicating directly with them.  Yet this is the group the CRA should be trying to make inroads with if it is to substantially increase its coverage of poverty reducing benefits. We believe the CRA could also make use of the CVITP to reduce the number of chronic non-filers.  This will be the subject of the third and final article in this series.

Great CRA Innovations: Annual Data on CVITP Results

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The CRA recently published a new feature on its CVITP website called “Free tax clinic statistics”.  This feature includes annual data on individuals assisted, returns filed, volunteers and host organizations as well as the value of the entitlements generated by filing returns.  It provides this data at the national level as well as by province and territory, something that was rarely seen before.  This is a very welcome development!

While the website only gives data for 2021 and 2022, we hope the CRA will update this feature in future years without losing the historical data.  Considering this new feature, we list four concerns below, in order of priority, from least to most important:

  1. A change in the timeframe for data collection, shifting from May 16 of the previous year to May 15 of the current year, over to January 1 to December 31 of the same year.  The data for 2021 (January 1 to December 31) are remarkably similar to the data reported for what was previously 2022 (May 16, 2021, to May 15, 2022).   The data for 2022 (January 1 to December 31) leads to only one change in our previous assessment of six trends revealed in CVITP data:  the numbers of individuals assisted and returns completed rose by 13% and 15% respectively in 2022 whereas the old data suggested stagnating performance.
  2. Reporting on the value of the refund, benefit and credit entitlements generated each year for CVITP clients.  The total is for the federal and provincial/territorial refund, credit, and benefits administered through the CRA.   A further breakdown of what is included would provide for greater transparency and understanding.  We give several reasons why we think the amount reported is a very conservative underestimation.
  3. While the subnational figures are of passing interest, host organizations are keen to get the information on the value of the refunds, credits and benefit entitlements for the clients they have served in their own CVITP clinics.  This demonstrates the relevance of their work to senior management within their host organizations and to their local communities.  It also helps to buttress their requests to donors for funding support.  The introduction of the CVITP Organization Identification Number or COIN in 2021 (for 2020 and subsequent year returns) now makes this possible.
  4. While the CRA data are useful, the results do not really get at the main purpose of the CVITP.  (We show why here.)  The CRA should track and report against more relevant results, which will help it to focus limited CVITP resources, especially its volunteers, on providing CVITP services to those who need these the most.

This article provides the numbers and more detail on the concerns listed above.

CRA Scales Back Its Ambition For The CVITP

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In this series of five short articles, we show how the CRA has publicly scaled back its growth ambitions for the CVITP.  We cover four distinct periods in the evolution of the CVITP over the last 10 years:

  • During the 2013-2017 period, the CVITP saw steady growth but this does not appear to be because of any explicit strategy.
  • In the 2018-2019 period, aided by the quadrupling of the budget to support its administration of this program, the CRA established its first performance targets for the CVITP.  These targets would cover the 2018 to 2021 tax seasons.  The CRA planned to achieve these targets without providing the community-based organizations and their volunteers who delivered this service any financial support.
  • The 2020-2021 period saw a collapse in CVITP services followed by a modest rebound.  This was due to the introduction of COVID-related public health restrictions which restricted in-person clinics, the main delivery model which had been used up to that point in time.
  • Given that the CVITP’s performance was well short of the targets established by the CRA, the Agency eliminated any further targeting or performance reporting to Parliament on the CVITP for the 2022-2024 period.  It also introduced a pilot grant program to provide modest support to community-based organizations hosting the CVITP during the 2021, 2022 and 2023 tax seasons.  The intent of the program is to provide a financial incentive for existing host organizations to take on more clients and new community-based programs to host CVITP services.  However, this period also coincides with the return to normalcy in public life.  Thus, we should expect the CVITP to recover some of the ground it lost in 2020 even in the absence of financial incentives.

Given the history of CRA’s changing ambitions for the CVITP, we draw three conclusions:

  1. The CRA’s track record in performance targeting with the CVITP illustrates how meaningless it is for federal departments and agencies to set, monitor and report on their own results.  When performance falls short of targets, these can be changed or dropped entirely to avoid the inconvenience of having to explain awkward results.  The elimination of any further performance indicator for the CVITP suggests the CRA no longer considers that the CVITP is part of its key responsibilities.
  2. CRA data for the 2022 tax season, the most recent available, show the CVITP’s numbers of returns completed and of individuals assisted represent about three quarters of the results achieved in the 2019 tax season.  Worse still, the number of returns completed is only a 13% increase over the number produced for the 2013 tax season (the earliest figure reported by the CRA).  And the number of individuals assisted is only about 80% of the number for the 2016 tax season (the earliest figure reported by the CRA).  Yet, over the same period, the Canadian population has grown and the federal government has increasingly resorted to using the return filing process as its principal tool for allocating a growing number of income-tested benefits.  It is unclear how, despite a quadrupling of its CVITP budget, the CRA has managed to produce such poor results.
  3. The fact that the CRA has quietly abandoned its growth ambitions for the CVITP calls into question the federal government’s statement in its 2018 Poverty Reduction Strategy (PRS) that the CVITP is a key program for helping to deliver on the PRS objectives.  If the PRS is genuinely a strategy and not just a communications tool, the federal government needs to follow up and ensure that the relevant departments and agencies it depends on to achieve the PRS objectives are implementing their initiatives effectively.  Someone senior inside the federal government needs to be calling the CRA to account for its poor implementation of the CVITP.

Improving Calls to the CVITP Helpline for Client Information: A Simple, Secure Proposal

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There comes a time in every volunteer’s work where they need to get on the phone with the client and call the Canada Revenue Agency (CRA) CVITP Helpline.  The Helpline is, in principle, a really good innovation which delivers expert advice efficiently.  But more frequently than we would like, we have an experience which reminds us just how incredibly difficult it can be for some clients in communicating with the CRA.  The barriers to client identification can be onerous, even for a client who is very well prepared going into the call.

Too often, the call’s success depends on the CRA agent who takes the call.  The CRA agent first needs to ascertain that the client is indeed who they say they are.  To do this, the CRA agent will ask for information on the client’s file which the client should know.  Some CRA agents appear to detect from the way they answer that the client is likely to have problems with some of these questions.  So, the CRA agent goes out of their way to permit the call to proceed.  But this is not always the case.

Where the client fails to convince the CRA agent of their identity, the CRA agent will terminate the call.  Often this results in the client being scared away from calling the CRA again.  The client may also lose faith in the competence of the volunteer, thereby damaging the reputation of the host organization.

Our article outlines a proposal which builds on the security mechanisms the CRA currently uses for the CVITP.  In addition to explaining a simple procedure which could be used to avoid the release of client information under fraudulent circumstances, we give a few considerations which should be taken into account when assessing our proposal.

Ultimately, we believe the CRA needs to place more trust in the rigorous security and confidentiality procedures it already has in place for the CVITP.  Adopting our proposal, or something very much like it, would go some way toward reducing client stress and increasing the efficient use of CRA and CVITP volunteer resources.